Reference

Terms Conditions

These terms set out how you use your jilive account, the rules for deposits and withdrawals through bKash, Nagad and Rocket, and what happens if something goes wrong.

Account eligibilityPayment termsDispute processWithdrawal rulesFair-play standards
jilive Terms Conditions
TERMS QUESTIONS

Contact Us About These Terms

If any part of these terms is unclear or you need to raise a dispute about account use, payment processing or game outcomes, reach us through the channels below. Our team reviews terms-related queries and responds with reference to the specific clause that applies to your situation.

Team online

Live Chat

Open the chat widget in your account dashboard to speak with our terms and compliance team. They can explain clauses, verify payment rules and walk you through the dispute process if you believe a decision was made in error.

Email

Send a detailed message describing which term you are asking about, your account ID and any reference numbers for deposits, bets or withdrawals involved. We reply within one business day with the relevant policy section and next steps.

Account Messages

Check the messages tab inside your jilive account for updates on disputes, verification requests or changes to these terms. We send notifications there when a clause affects your account directly, and you can reply in the same thread.

POLICY STRUCTURE

How We Handle Account Compliance

We built these terms to keep the platform fair for everyone who plays. Account verification confirms identity before your first withdrawal, payment limits reflect what bKash, Nagad and Rocket allow, and game fairness is checked through provider audits. If you want a copy of your account activity or need to close your account permanently, contact support with your request and we will process it within five business days.

Identity Verification

Before your first withdrawal we ask for a copy of your national ID or passport and proof of the mobile wallet you used to deposit. This prevents fraud and confirms the account belongs to you, not someone using stolen payment details.

Payment Limits

Deposit and withdrawal amounts follow the transaction caps set by bKash, Nagad and Rocket, and our own anti-money-laundering checks. If a single payment exceeds those limits we will ask you to split it into smaller transfers or use an alternative method.

Fair Play

Game outcomes are determined by certified random-number generators audited by the studios that supply them. We log every spin, deal and bet so we can investigate if you report an outcome that does not match what you saw on screen.

Account Closure

You can ask us to close your account at any time by contacting support. We will settle any pending bets, return your balance minus any active bonus funds, and send the final amount to the wallet or bank account on file within seven business days.

Terms & Conditions FAQ

Multiple accounts breach these terms and will result in all duplicate accounts being closed. Any winnings from those accounts are forfeited and only your original account remains active, provided you did not use the duplicates to claim extra bonuses or manipulate game outcomes.

No. Withdrawals must go back to the same mobile wallet you used to fund your account. This prevents money laundering and confirms you own both the account and the payment method. If you need to change wallets, contact support with proof of ownership first.

You must contact support within 48 hours of the event you are disputing. After that window closes we treat the result as final and will not review it unless you can show a technical fault that affected multiple players at the same time.

We log every deposit, withdrawal, bet placed, game round and login session tied to your account. This data is stored for six years to meet regulatory record-keeping requirements and to resolve disputes. You can request a copy of your own records by emailing support.

You cannot place bets using automated software, collude with other players to manipulate outcomes in multiplayer games, or exploit technical glitches for unfair advantage. Any winnings from prohibited activity are void and your account will be suspended pending investigation.

We post a notification in your account dashboard and send an email to the address you registered. Material changes take effect 14 days after we notify you, giving you time to review them. Continued use after that date means you accept the updated terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.